Power users can edit existing workflows to adapt them to changing business needs on the fly. Users leverage data from BPM to optimize process, simulate on real data, clear bottlenecks, balance work across workloads. Users have visibility into the process and can provide feedback to process improvements. Business processes extend to external users.
End User Perspective:
Managers have a business process dashboard that allows them to see all work in progress as well as trends in demand. Processes are goal-driven with associated service level agreements. Operational data about the process is examined regularly by business analysts for potential improvements.